RESEARCH
Research on the London Underground: Spoken interviews with staff and travellers both on and off carriages recorded on dictaphones; written surveys carried out in full carriages - travellers were asked to write down their most recent thoughts on pieces of paper (as pictured below); photographs
A selection of the quesrtions that we planned to ask on our first day of research on the tubes. We found that some questions worked better than others and, that as a rule of thumb, the simplest questions that required the passengers to think the least worked best. i.e. 'what were you just thinking about?' got much better responses than 'where would you like this train to take you and why'? Another interesting observation was the fact that if one person shook their head when we first went round askingt people to contribute then the subsequent passengers would often also decline to participate. On the other hand when the first passenger accepted the task, the subsequent passengers often followed suite.
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